Terms & Conditions

A contract for short-term holiday accommodation is formed once we have received the required initial payment and issued written confirmation by email.

The lead booker must be at least 18 years of age at the time of booking and is responsible for ensuring that all members of the party comply with these Terms and Conditions.

The agreement does not create a landlord and tenant relationship. No tenancy or security of tenure is created under the Housing (Scotland) Act 1988 or otherwise.

Where a booking is made through a third-party platform or Online Travel Agent (OTA), such as Booking.com or Airbnb, the payment terms, cancellation policy and refund handling applicable to that booking shall be those agreed at the time of booking through the relevant platform and shall take precedence over any conflicting terms in these Conditions.

All other provisions of these Terms and Conditions shall apply in full to OTA bookings, including but not limited to rules relating to use of the property, occupancy, pets, smoking, behaviour, damages, additional cleaning, liability, access, adverse weather, and lost property.

By proceeding with a booking through an OTA and/or occupying the property, you confirm that you have read and agree to be bound by these Terms and Conditions.

Initial Payment: A payment of 50% of the booking rental value is required at the time of booking. Bookings are not confirmed until this payment has been received.

Final Balance: The remaining balance, together with any applicable extras (including the cleaning and linen fee and pet fees), is due 28 days prior to arrival.

Security Pre-authorisation: A £150 security deposit will be pre-authorised on your payment card up to one day before the arrival date. This is usually released within 3–5 working days after departure, provided no damage or specialist cleaning is required.

Notification of Charges: We will inspect the lodge after your departure. We aim to notify you of any damages found, or any intention to charge the security deposit for specialist cleaning or repairs, within 72 hours of your check-out.

Liability: The £150 pre-authorisation is not the limit of your liability. You remain responsible for the full cost of any damages, specialist cleaning (including smoke or pet hair remediation) or losses that exceed this amount.

A mandatory cleaning and linen fee of £70 applies to all bookings. This fee is charged with the final balance at 28 days prior to arrival.

Once charged, the cleaning and linen fee is non-refundable. From 28 days prior to arrival we are contractually committed to our cleaning contractors and incur the full cost of the scheduled clean regardless of whether the guest arrives.

Cancellations must be notified to us in writing by email. The date we receive written notice will determine the applicable charges.

The administration fee reflects genuine costs incurred, including administrative time, payment processing costs, loss of opportunity to re-sell the dates, and operational expenses already committed.

We shall not be liable for failure to perform our obligations where this is caused by events beyond our reasonable control, including but not limited to severe weather damage, prolonged power or utility outages, fire, flood, or government action.

Where such circumstances prevent us from honouring your booking, we will offer you a choice of alternative dates, a credit voucher, or a refund of amounts paid.

Refunds will be processed as soon as reasonably practicable. In exceptional circumstances involving large-scale or unforeseen disruption, processing may take longer than usual.

Fewer than 28 days before arrival, we are not able to offer refunds, credits or date changes where you or any member of your party are unable or unwilling to travel for personal reasons.

This includes, but is not limited to, illness or injury, medical conditions, family emergencies, work commitments, transport disruption, or changes in personal circumstances.

Ancarraig Lodges is situated in a rural Highland location. Access roads may be affected by adverse weather conditions, particularly during winter months.

We will take reasonable steps to maintain access to the lodges and keep our entrance and internal roads clear where practicable. We cannot, however, control or guarantee the condition of public roads leading to the property.

If you are unable to reach the property due to weather conditions, road conditions, or the unsuitability of your vehicle or equipment, this will not constitute grounds for a refund, credit or date change. Such circumstances are considered an insurable risk.

Pre-booked Extensions: Subject to availability, early check-in or late check-out can be booked for £15 (up to 2 hours) or £25 (3–4 hours).

Unauthorised Late Departure: If a late departure causes a delay to our cleaning team, a fee of £25 per hour (or part thereof) will be charged.

No refund will be given for early departure.

The number of occupants must not exceed the maximum stated on the website. We reserve the right to refuse entry or terminate the stay without refund if this condition is breached.

Visitors who are not registered guests are not permitted without prior consent.

You are responsible for the property and its contents and must take reasonable care of them. The lodge should be left in a reasonably clean and tidy condition, including washing used crockery, disposing of rubbish in the bins provided, and returning furniture and contents to their original positions.

Additional cleaning will be charged at £25 per hour where the property requires cleaning beyond a standard changeover. This includes, but is not limited to, excessive mess, food spills left on surfaces or floors, soiled furnishings, rubbish not disposed of, or evidence of smoking inside the lodge.

Smoking is strictly prohibited inside all lodges and care must be taken not to allow any smoke or odour to permeate the lodge.

Where a lodge requires additional cleaning, deodorising, or treatment (including the use of ozone machines) due to the presence of smoke odour, we reserve the right to charge for additional cleaning, lost occupancy/relocation of guests and associated costs.

Pets are permitted in all lodges, subject to a maximum of two pets per booking, charged at £15 per pet per stay. Pet fees are payable with the final balance at 28 days prior to arrival.

Any additional cleaning or damage caused by pets will be charged to the lead booker. If pet hair is found on bedroom linens, we reserve the right to charge associated laundering or replacement fees.

Any breach of this clause may result in immediate termination of the stay without refund and, where necessary, involvement of local authorities.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be excluded by law.

Subject to this, we shall not be liable for loss or damage to personal property unless caused by our negligence.

Items left behind will be held for up to 30 days. We are not responsible for items after this period.

If you request an item to be returned, a handling and postage fee of £10 will apply, in addition to the cost of postage where applicable.